Troubleshooting / Frequently Asked Questions (FAQ)

Troubleshooting / Frequently Asked Questions (FAQ)

How do I setup on Mail on my iPad so I can check my office emails and send to support ?
Incase you don't have Mail setup on your iPad specifically, Apple have posted some instructions which may help: http://www.apple.com/au/support/ip...
Mon, 22 Aug, 2016 at 2:10 PM
How can I reduce the amount of data entry for new Inspections?
For new Inspection details, if you are the only Inspector setup in Property Inspection BOSS, then your name should already be pre-populated in th...
Mon, 22 Aug, 2016 at 2:08 PM
What happens if I need to restart Property Inspection BOSS or close down other apps?
If you need to Restart Property Inspection BOSS, simply follow these steps: Double click the Home button on the iPad device Swipe left...
Fri, 12 Aug, 2016 at 4:13 PM
I have submitted my Inspection but have yet to receive it via email. What's happened?
First check that your email address is correct. This can be verified in Settings > Property Inspection BOSS Admin > Inspectors. Also check tha...
Mon, 22 Aug, 2016 at 1:50 PM
How do I send Diagnostic Information from Property Inspection BOSS to Support?
In certain cases where we need to troubleshoot issues with the running of Property Inspection BOSS we may ask for Diagnostic information. If you ...
Mon, 22 Aug, 2016 at 1:52 PM
Why am I not receiving my Inspection report in MS Word format ?
In Property Inspection BOSS you will need to use "Submit Inspection" for the Inspection Report to come through as a MS Word document. ...
Fri, 12 Aug, 2016 at 4:15 PM
How do I access higher resolution photos from my Inspection
In Property Inspection BOSS there are few ways you can access your original photos taken when conducting an Inspection. Typically they can the...
Mon, 22 Aug, 2016 at 1:56 PM
The Property Inspection BOSS app is running slowing under iOS7/iOS8/iOS9. How do I make it faster ?
With the upgrade of iPads to the latest Apple iOS there are a few small changes you can make on the iPad itself to help speed things up, especially for...
Fri, 12 Aug, 2016 at 4:16 PM
Help! My Property Inspection BOSS App crashes when taking photos in iOS7.
Some users have identified issues when running iOS7 and the app crashing when taking photos.   If the issue continues, navigate to either Setti...
Fri, 12 Aug, 2016 at 4:16 PM
How do I Restart/Reset my iPad
How to restart Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your dev...
Fri, 12 Aug, 2016 at 4:17 PM